ONLINE ACCESS AND REGISTRATION

You will have online access to your account immediately following successful registration.

User ID and Password Guidelines

Each registered user is responsible for choosing a secure User ID and Password. Remember, do not give out your User ID or password to anyone. Here are guidelines for establishing your account:

• Registration ID—this is your Social Security Number (SSN). Please include the dashes (xxx-xx-xxxx).
• Birth Date—type your date of birth using 10 characters (MM/DD/YYYY).
• User ID:
• Must contain at least 5 characters but no more than 20 characters
• May contain letters or numbers
• Cannot contain spaces
• Cannot contain spaces or special characters, such as !#$%^&*( )+~?<>'\":;)
• May contain one or more underscores
• Cannot be the same as your password
• Password:
• Must contain at least 8 characters but no more than 20 characters
• Must include at least one letter and one number, with no spaces
• Cannot contain more than 2 of the same consecutive letters or numbers
• Cannot contain spaces or special characters, such as !#$%^&*( )+~?<>'\":;)
• Cannot be the same as your user ID
• Cannot be the same as your previous six passwords
• Case sensitive
• Security Answers:
• Must contain at least 1 character but no more than 40 characters
• Can contain uppercase letters (A - Z), lowercase letters (a-z) or numbers (0 - 9)
• Case sensitive
• Spaces are not accepted

Forgotten Password/User ID or Locked Out?

If you forget your Password, select the link “Have you forgotten your Password?” at the bottom of the login page. If you forget your User ID, call Participant Account Services (PAS) at (800) 377-9188 between 7:00am and 10:00pm ET, Monday through Friday. Press 0 to speak with a PAS Representative, who will ask several security questions to verify your identity and then will help you with your User ID.

If your account status is changed to “revoked” due to too many failed login attempts, you can use either the forgotten password or forgotten User ID instructions to regain online access.