AUTOMATED TELEPHONE ACCESS

To reach our automated Participant Account Services (PAS) line, dial (800) 377-9188. With your PIN, you can use your touch-tone phone to select from the menu options to access your account balance, loan information, investments, and more. The automated PAS Line is available 24 hours a day, seven days a week, in both English and Spanish. You can also speak with a PAS Representative between 7:00am and 10:00pm ET, Monday through Friday.

If you forget your PIN, you can request a new one via phone or online:

Phone instructions—call the PAS Line at (800) 377-9188 between 7:00am and 10:00pm ET, Monday through Friday. Press 0 to speak with a PAS Representative, who will ask several security questions to verify your identity and then will help you establish a new PIN.
Online instructions—the Change VRU PIN section is located under the Personal Information tab. Simply follow the instructions that you find there.

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The information contained in this Web site is for educational purposes only and does not constitute investment, financial, tax or legal advice. Further, this information is general in nature and is not intended to be reflective of any specific plan. Please contact your personal investment, financial, tax or legal advisor regarding your specific needs and situation. Further, please refer to your plan documents for more information about the specifics of your plan.