Wachovia Telephone Banking FAQs

Find answers to frequently asked questions about menu and account options in the Automated Voice Service.

Menu Options

Account Options

Menu Options

How can I switch to touch-tone when I need more privacy or voice isn't working for me?
At any time during your call, you can press ** and the system will switch to touch-tone only. This will give you the option to key in all of your responses using your telephone keypad.

Note: If you switch to touch-tone only, you cannot reactivate voice commands during that call.

How can I reach a Representative?
You may say "Representative" or press 0 at any time during your call.

Why do I have to enter my account number? Can't I just press 0?
Providing your account number will help us identify you and ensure we provide you with the best service possible. After entering your account number, if you need to speak with a Representative, simply press 0 or say "Representative."

How can I go back to the main menu to start over?
Saying "Main Menu," or "Go Back," will return you to the main menu. You can also say "Switch Accounts" to change the account you are working with.

How do I end my call?
When you are finished working with your account, you may say "Goodbye" or simply hang up the telephone.

How do I locate a branch or ATM?
After dialing the Customer Service phone number, you can say "Find a Branch" or "Find an ATM" at the main menu.

Is the Automated Service available in Spanish?
Yes. After dialing the Customer Service phone number, press 7 to switch to our Automated Service in Spanish.

Account Options

Where do I find Automatic Withdrawals, ACH Transactions, or Automatic Deposits?
After entering your account information, you will hear your balance/payment information. At the next prompt, say "Automatic Withdrawals," "ACH," "Deposits," or "Automatic Deposits." You can also choose the option for Recent Transactions and hear a list of all activity on your account.

How can I find my posted checks?
After entering your account information, you will hear your balance/payment information. At the next prompt, say "Checks" to be taken directly to the list of posted checks. You can also choose the option for Recent Transactions and follow the instructions to reach check information.

How can I find out if I have any holds on my account?
If any of your recent deposits are on hold, you will hear this information directly after entering your account information. The amount you have on hold will be stated as part of your balance.

Check Card holds are included when your Check Card and ATM transactions are stated. Simply say "Check Card Purchases" at the prompt directly after your balance is stated.

How can I transfer funds between my accounts?
After entering your account, you will hear your balance/payment information. At the next prompt, say "Transfer Funds." You can also choose the option for Account Options, as well as other available services.

Note: To transfer funds, you will need to enter your Customer Access Number. If you do not have a Customer Access Number, press 0 at any time to request one.

Can I get check or statement copies in the Automated Service?
Yes. After entering your account information, you will hear your balance/payment information. At the next prompt, say "Check Copy" or "Statement Copy." You can also choose the option for Statements and Checks, which includes these functions, as well as other available services.

Can I use the Automated Service to reorder checks?
Yes. After entering your account, you will hear your balance/payment information. At the next prompt, say "Check Reorder." You can also choose the option for Statements and Checks, which includes these functions, as well as other available services.

What is the balance I'm hearing? Is it current?
The balance information you hear contains the most up-to-date information for your account. The available balance played in the Automated Service includes any transactions that posted the night before, as well as those that have taken place during the day.

What option do I select to open a new account?
After dialing the Customer Service phone number, you can say "Open a New Account" or "Apply for a Loan" at the main menu.

Can I get Insufficient Funds information using the Automated Service?
Yes. After entering your account information, you will hear your balance/payment information. If your account has recently been overdrawn, you will hear a message offering the details. This message will play for five days following an overdraft transaction. In addition, an overdraft transactions option is available when listening to your account activity.

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TELEPHONE BANKING FAQS

Menu Options

Account Options

Menu Options

Account Options