TECHNICAL REQUIREMENTS

Here you'll find answers to questions regarding technical information for Online Services.

What types of computer equipment or software are required to use Wachovia's Online Banking services?
If I need assistance with online access, what information do I need to provide?
Where can I get assistance on problems I'm having with my Macintosh?
The status line at the bottom of my browser window indicates the document is complete, but no information appears. What should I do?
What if the Online Banking system fails or “crashes”? Will my transfers go through? If I was using Online BillPay, will my bills be paid?

What types of computer equipment or software are required to use Wachovia's Online Banking services?

For Online Banking, Online BillPay, Quicken^® (Windows), QuickBooks^®, and Microsoft^® Money:

Operating System—Windows 2000, Windows NT and XP (version 4.0 and greater)
Processor—486 MHz or better
Random Access Memory—16 MB recommended
Available hard drive space—20 MB
Modem—14.4 Kbps minimum; 28.8 recommended
Mouse—IBM compatible or other pointing device

For Quicken (Macintosh):

Operating System—Macintosh (System 10.2 and greater)
Processor—Any PowerMac or greater
Random Access Memory—12 MB
Available hard drive space—20 MB
Modem—14.4 Kbps minimum; 28.8 recommended
Mouse—Macintosh compatible or other pointing device

If I need assistance with online access, what information do I need to provide?

If you need to call us for assistance, please provide the following information:

Your User ID
Date and time of problem
Date and time of your last successful logon
Your account number with which you experienced the problem
Internet Service Provider
Browser and version
The complete error message that you encountered
Type of hardware (PC or MAC)
Operating system
Processor speed
Modem speed

Where can I get assistance on problems I'm having with my Macintosh?

There are several good sites on the Web that may answer your Mac questions. These sites are not related to Wachovia, so Wachovia cannot be responsible for their availability or correctness. There are undoubtedly other sites as well, but here are some to get you started:

www.macfixit.com

www.nowonder.com

The status line at the bottom of my browser window indicates the document is complete, but no information appears. What should I do?

Due to network congestion, problems with the phone systems or other systems problems, data may not be returned as expected. You should:

Wait a few seconds and click Reload.
Try again during off peak hours. (Peak hours are 9:00 to 11:00 am and 7:00 to 9:00pm.)
Call (800) 950-2296 and listen for a prompt for system status, or to speak to a personal service representative.

What if the Online Banking system fails or “crashes”? Will my transfers go through? If I was using Online BillPay, will my bills be paid?

If Online Banking and all of our systems were to fail, any transaction that you received a message saying the transaction or transmission was complete should have gone through. Any payment or transfer you are unsure of can be verified if necessary by calling (800) 950-2296, 24 hours a day, seven days a week.