CUSTOMER SERVICE FORMS

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Below are links to several forms that are available to assist you with your request.  Please scroll down the list to find the one that is appropriate for you. Then select the link to view the form.

The forms are saved as PDF files that can be printed out for your use. In most cases you will need to take the completed form to a Financial Center or mail it to the address printed on the form.

Please Note: Wachovia is committed to keeping your information private and secure. Read Wachovia Security and Identity Protection to learn more about what we do to keep your information safe and confidential.

Check Design Specification Sheet 
To select your check order specifications, please view and complete this form. Then mail the completed form to: Wachovia Bank, N.A., Item Processing Dept., ATTN: MICR Test Analyst-NC0333, 1525 West W.T. Harris Blvd., Charlotte, NC 28262.

Credit Bureau Dispute Form     
If you have determined that information furnished to a credit bureau by Wachovia Bank is inaccurate, please complete this form and mail it to the address listed at the bottom of the form.  Please include a copy of the credit report, if you have one.

Customer Request for Name Deletion Only 
To change or delete a name from one or more of your accounts, please complete this form.  Note:  Your signature on the form must be witnessed by a Financial Center employee. Please visit a branch near you. Locations

Check Card Dispute Form 
To dispute a Check Card transaction(s), select this form. You may fax the form to (704) 590-6672 or mail the form to: Wachovia Check Card Research, P. O. Box 563966, Charlotte, NC  28256-3966.

ATM Deposit Dispute Form  
To dispute an ATM Deposit transaction(s), select this form. You may fax the form to (704) 590-6672 or mail the form to: Wachovia Check Card Research, P. O. Box 563966, Charlotte, NC  28256-3966.

ATM Withdrawal Dispute Form  
To dispute an ATM Withdrawal transaction(s), select this form. You may fax the form to (704) 590-6672 or mail the form to: Wachovia Check Card Research, P. O. Box 563966, Charlotte, NC  28256-3966.

Deposit Agreement and Disclosures for Personal Accounts    
If you have questions about your deposit account and would like a copy of our Deposit Account Agreement and Disclosures, please select this link.

Disputing an ACH (Automated Clearing House) Withdrawal  
To discontinue a recurring electronic withdrawal or dispute an electronic withdrawal, please complete this form. You may take the form to a Wachovia Financial Center, fax the form to (704) 427-5505, or mail the form to:  Wachovia Bank, N.A., Check Card/ATM Card/PEL/ACH Research NC8502, 1525 West W.T. Harris Boulevard, Charlotte, NC 28262-3966.

If you require assistance, call us at 800-WACHOVIA (800-922-4684). We’re available to help you
24 hours a day, seven days a week.