ENROLLMENT

Here you'll find answers to questions regarding enrollment into Wachovia Online Services.

Are there demos available for Online Banking and Online Brokerage?
Where can I go for product information?
Why am I having problems enrolling online?
How do I sign up for Online Banking?
How do I sign up for Online Brokerage?
What happens if I open a new account(s) after receiving my personal information?
How do I cancel my Online Banking service?
How do I remove accounts included in my Online Banking Service?
What if I do not accept the Customer Agreement for Online Access?
How can I get my questions answered during the enrollment process?

Are there demos available for Online Banking and Online Brokerage?

Yes. You can view an Online Banking Demo and an Online Brokerage Demo. Small Business customers may view the demo for Wachovia Business Online.

Where can I go for product information?

All of the information you should need to make your Online Services choices is located on our Online Services pages.

Why am I having problems enrolling online?

Typically, online enrollment shouldn’t be a problem; however, there may be reasons why your enrollment cannot be processed online.

If you do not provide a valid email address
You do not have an Check Card/ATM Card.
You have tried to enroll using an account that is not accessible online. An IOLTA account would be an example of an account that cannot be accessed online.

If you are experiencing difficulty due to these reasons or need personal assistance with the enrollment process, call Online Services at (800) 950-2296, 24 hours a day, seven days a week. If you are a Small Business customer, please call (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday.

How do I sign up for Online Banking?

Enrolling in Online Banking is easy. You can enroll online, or over the phone by calling (800) 950-2296, 24 hours a day, seven days a week. If you are a Small Business customer, please call (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday.

How do I sign up for Online Brokerage?

If you are not currently an Online Services customer, please call (800) 326-4434, 8:00am to 7:00pm ET, Monday through Friday to enroll for Online Brokerage.

What happens if I open a new account(s) after receiving my personal information?

Please call (800) 950-2296, 24 hours a day, seven days a week to have the new account(s) linked to your access codes.

How do I cancel my Online Banking service?

To cancel your service, please call (800) 950-2296, 24 hours a day, seven days a week.

How do I remove accounts included in my Online Banking Service?

Please call (800) 950-2296, 24 hours a day, seven days a week to have any accounts removed from your Online Banking relationship. If you change your mind, the accounts can easily be re-added.

What if I do not accept the Customer Agreement for Online Access?

If you do not accept the online Customer Agreement for Online Access, you will not be able to complete the online enrollment process. You may find it convenient to print the agreement and read it over to fully understand it, and then return later to enroll. If you have any questions about the customer agreement, please call (800) 950-2296, 24 hours a day, seven days a week.

How can I get my questions answered during the enrollment process?

If you have any questions refer to the Learn More link on the enrollment pages or give us a call at (800) 950-2296, 24 hours a day, seven days a week.

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