SKIP TO SITE NAVIGATION | SWITCH TO GRAPHICAL VERSION
A Familiar Face Tapped as Managing Director for Wachovia Wealth Management in Jacksonville McCague once served as Wachovia's Jacksonville Area President JACKSONVILLE, Fla. - Beth McCague, who led Wachovia's rise in one of the nation's most widely recognized customer satisfaction surveys, is returning to Jacksonville as managing director for Wachovia Wealth Management. McCague, an executive vice president, joined Wachovia in 1975 and has served as director of Corporate Customer Service Excellence since 1999. Under McCague's leadership, Wachovia has earned the highest ranking in its industry peer group for two consecutive years in the University of Michigan's American Customer Satisfaction Index. During her tenure as head of Wachovia's Corporate Customer Service Excellence group, she was responsible for the development and execution of the strategy that has resulted in Wachovia's customer service success. "Beth McCague has many years of experience working directly with clients. She took that experience and led an outstanding effort on the corporate level to instill a commitment to service excellence throughout the company," said Anne Alexander, head of Wachovia Wealth Management in Florida. "As a leader whose accomplishments at Wachovia are second to none, Beth has an excellent understanding of our company's overall strategy and Wealth Management's role in that strategy. She also has an exceptional knowledge of what our Wealth clients want and expect, along with the experience it takes to win their respect and trust." In her new position, McCague will lead a team of 50 Wealth Management professionals who have overall responsibility for the delivery of investment management, financial and tax planning, trust and estate services, insurance, charitable, and private banking services in and around the Jacksonville area. McCague is a Florida native and a familiar face to many throughout North Florida. Prior to leading Wachovia's service excellence efforts, McCague served in several senior positions in North Florida, including area executive, regional credit administrator, and city president of Jacksonville and Gainesville. She also has served as executive vice president for Corporate and Real Estate Lending for Florida. "I am very excited to be working directly with clients again in a market I know well and passionately care about," McCague said. "Wealth Management is a key focus for our company, and Jacksonville is a critical Wealth market for us. What a tremendous combination." McCague received a bachelor's degree in finance from the University of Florida and a master's degree in business administration from Jacksonville University. She is chair of the Committee for Corporation/Foundation Development, University of Florida Inc., a member of the Investment Advisory Council, Florida State Board of Administration, and a former board member of the Jacksonville United Way and St. Vincent's Hospital Foundation in Jacksonville. McCague was honored in 1997 as one of 47 outstanding women graduates of the University of Florida. About Wachovia Wachovia Corporation (NYSE:WB) is one of the largest providers of financial services to retail, brokerage and corporate customers throughout the East Coast and the nation, with assets of $389 billion and stockholders' equity of $33 billion at Sept. 30, 2003. The corporation operates full-service banking offices in 11 East Coast states and Washington, D.C., and offers retail brokerage services in 48 of the 50 states. Global services are provided through more than 30 international offices. Online banking and brokerage products and services are available through wachovia.com. Wachovia Corporation is the 5th largest wealth manager in the country, according to Barron's 2003 rankings of top Wealth Managers in the United States. The ranking is based on private banking assets under management, defined as individual clients with accounts of at least $1 million. Wachovia reported client assets, including clients with Wachovia accounts of at least $1 million, at $160 billion. That includes some assets of Wachovia Securities LLC, the corporation's retail brokerage arm, and Wachovia Wealth Management, the private banking, trust and investment management channel. Wachovia delivers integrated financial products and services to wealth clients through a team-based model, including private banking; debt solutions; investment management; charitable services; financial, tax and estate planning; trust administration; and insurance solutions |
About Wachovia