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Wachovia Ranked No. 1 in Overall Satisfaction Score Ranking Determined by FImetrix in a Survey of Global Financial Institutions Charlotte, N.C. – Wachovia Corp., the fourth largest banking institution in the U.S. based on assets, received the “highest institutional satisfaction score” among banks that offer correspondent banking services. Wachovia's first place ranking is based on a survey of 500 banking executives in 78 countries by the market research firm FImetrix for its annual “FImetrix Global Report on Bank-to-Bank Services” report. Wachovia placed second in the 2004 report. “Being named the bank that provides the best overall satisfaction to clients is a significant achievement and we're proud. We work hard to support our customers with both innovative product solutions and attentive client care,” said Michael Heavener, the head of Wachovia's Global Financial Institutions and Trade (GFIT) business. Wachovia's Number One ranking is a consolidated score based on the answers to a series of survey questions that looked at product quality, customer service, pricing, commitment to a long-term relationship, extension of credit, the ability to customize products, internet capability, continuity of operations, in-market customer service and risk management assistance. Wachovia's GFIT business provides global correspondent banking and trade services to other financial institutions around the globe. The business dates to the late 18th century and has been an integral part of Wachovia's Corporate and Investment Bank. Last year, Wachovia acquired the correspondent banking business of Union Bank of California, which has enhanced the bank's strong presence in Asia. Today, Wachovia serves international clients from 44 offices across the globe, delivering a full range of payments, trade outsourcing web-based services and capital markets solutions. About Wachovia's Corporate and Investment Banking Group About Wachovia |
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