McCabe moves into his new post from his role as retail customer experience leader for the contact centers. He replaces Steven G. Boehm, who recently was named president of the newly formed Wachovia Credit Card division. McCabe will report to Jon Witter, head of Wachovia’s General Bank Distribution Group.
“John has an in-depth level of knowledge about all aspects of the contact center business, as well as an excellent understanding of Wachovia’s distribution model and overall corporate strategy,” Witter said. “He has done an excellent job of building an impressive retail sales and service team, and he has strong partnerships across the company. I am confident he will help build an even greater contact center organization that will play an important role in helping us achieve our company’s goal of becoming a distribution expert.”
McCabe will be responsible for approximately 5,500 employees at Wachovia’s 12 large-scale contact center sites located from the east coast to as far west as Salem, Ore. He will be based in Charlotte.
“Our business is growing and changing rapidly, so these are exciting times for our company and for our division,” McCabe said. “I am very pleased to have the opportunity to lead a talented contact center team that has a great legacy of success, and to work with the General Bank building a distribution network second to none.”
Prior to joining Wachovia in 2000, McCabe served as president and managing director of ICT Group, one of the largest customer outsourcing companies in the world. He also managed retail and trust operations, strategic planning and the credit card business for National Westminister Bank Corp. in the United States and United Kingdom.
McCabe earned a bachelor’s from Fordham University, a master’s from Rutgers University and a master’s in business administration from City University of New York at Baruch College.
Wachovia Corporation (NYSE:WB) is one of the largest providers of financial services to retail, brokerage and corporate customers, with banking operations from Connecticut to Florida and west to Texas, and retail brokerage operations nationwide. Wachovia had assets of $532.4 billion, market capitalization of $73.9 billion and stockholders’ equity of $46.8 billion at September 30, 2005. Its four core businesses, the General Bank, Capital Management, Wealth Management, and the Corporate and Investment Bank, serve 13 million household and business relationships primarily through 3,138 offices in 15 states and Washington, D.C. Its full-service retail brokerage firm, Wachovia Securities, LLC, also serves clients through 702 offices in 49 states and five Latin American countries. The Corporate and Investment Bank serves clients in selected industries nationwide. Global services are offered through 40 offices around the world. Online banking and brokerage products and services also are available through Wachovia.com.
