“Wachovia is proud to be the first major bank to offer statements in Spanish on all of its bank deposit accounts,” said Jorge Möller, Wachovia’s Hispanic Segment Strategy Manager. “Offering Spanish statements is another part of our total commitment to the Hispanic community. We developed these statements after listening to our Spanish-speaking customers. They told us statements in their preferred language would help answer questions they sometimes have when they review their monthly statements. The statements provide an even better service experience to our Spanish-speaking customers and add to the Cuenta con Todo (“Account with everything”) product offering we introduced earlier this year.”
The first Spanish-language statements will be printed and issued Nov. 21. Existing and new retail customers have the option to receive statements and selected notices related to their checking, money market and savings accounts in Spanish. Column headings, transaction descriptions, account balancing information, statement disclosures and marketing messages will be displayed in Spanish. Customers can sign up for this free service starting today.
"Finding better ways to serve customers makes sense and is great business,” said the Rev. Danny Cortés, senior vice president of Esperanza USA. “Wachovia is to be commended for recognizing the wisdom, value and benefits of a higher level of customer service."
In addition to the new statements, Wachovia offers Spanish-speaking customers a product bundle, Cuenta con Todo, that includes a free checking account, premium savings account, systematic CD saver and a foreign remittance card (Wachovia Dinero Directo) that works in more than 160 countries. Also, Wachovia serves its Spanish-speaking customers through a variety of channels including a multilingual call center with dedicated customer sales and service representatives; a Spanish-language Web site, wachovia.com/espanol; and nearly 600 designated Hispanic financial centers, all of which are staffed with at least two employees who speak Spanish and are equipped with bilingual merchandising and brochures.
About Wachovia
Wachovia Corporation (NYSE:WB) is one of the largest providers of financial services to retail, brokerage and corporate customers, with banking operations from Connecticut to Florida and west to Texas, and retail brokerage operations nationwide. Wachovia had assets of $532.4 billion, market capitalization of $73.9 billion and stockholders’ equity of $46.8 billion at September 30, 2005. Its four core businesses, the General Bank, Capital Management, Wealth Management, and the Corporate and Investment Bank, serve 13 million household and business relationships primarily through 3,138 offices in 15 states and Washington, D.C. Its full-service retail brokerage firm, Wachovia Securities, LLC, also serves clients through 702 offices in 49 states and five Latin American countries. The Corporate and Investment Bank serves clients in selected industries nationwide. Global services are offered through 40 offices around the world. Online banking and brokerage products and services also are available through Wachovia.com.
