Wachovia Direct Registration System (DRS) Q&A

Direct Registration System (DRS) book-entry is a form of electronic registration enabling Wachovia shareholders to be directly registered on the books of Wachovia’s transfer agent, with no need for physical stock certificates. This is a free service that eliminates the worry and responsibility of keeping track of stock certificates, as well as the time and expense of replacement if certificates are lost or misplaced. Each participating shareholder is provided with a DRS book-entry statement

reflecting the number of shares registered in his or her name on the company’s books. DRS statements are sent each time there is activity in your account.

If you hold Wachovia common stock through a broker and would like those shares to be held in DRS book-entry form, you will need to instruct your broker to electronically move your shares to our transfer agent, American Stock Transfer & Trust Company, requesting that the shares be held in DRS book-entry form. If you hold Wachovia common stock in DRS book-entry form and wish to transfer those shares to a broker, contact your broker and provide them with your DRS account number, the CUSIP number for Wachovia common stock and the number of shares to be moved.

You may also request a physical certificate at any time by contacting Wachovia Shareholder Services at (800) 347-1246.

What happens to my dividends if I hold my shares in DRS book-entry form?

Shareholders who hold their shares in DRS book-entry form have the same options for their dividends as shareholders who hold certificates. You can elect to receive dividends via direct deposit or check or you may choose to participate in the Dividend Reinvestment and Stock Purchase Plan. Please call Wachovia Shareholder Services at (800) 347-1246 if you have questions about DRS book-entry or the payment of dividends.

Shareholders can have their DRS book-entry shares moved electronically to their bank or broker for sale. Contact your broker and provide them with your DRS account number, the CUSIP number for Wachovia common stock and the number of shares to be moved. For more information, please call Wachovia Shareholder Services at (800) 347-1246.

What happens if shareholders lose their Direct Registration System (DRS) book-entry statement?

Shareholders can request duplicate statements at any time by calling Wachovia Shareholder Services at (800) 347-1246.

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DIRECT REGISTRATION SYSTEM (DRS) Q&A