"As a way to say ‘thank you' to our customers, we want to help them to say ‘thank you' to others," said Ken Thompson, chairman and CEO of Wachovia Corporation. "This contest allows customers to share the spirit of gratitude – something that our company values every day and celebrates each year during National Customer Service Week."
Congress proclaimed National Customer Service Week a national event in 1992, and it is always observed the first week of October. Although the 2007 National Customer Service Week is observed Oct. 1-5, Wachovia's contest – called "Who Would You Thank?" – is open from Sept. 10 until Oct. 5.
Customers are asked to say who they would thank and why in 250 words or less. They could choose to write about a child's teacher, a parent's caregiver or another deserving member of the community. Wachovia will then help the winning customer bring that "thank you" to life. Cash prizes range from $250 to $25,000.
"This contest is a great way to show our customers that we appreciate their business," said Ranjana Clark, chief marketing officer. "We look forward to helping our customers thank the important people in their life. It's exciting to think that we may end up sending a customer's high school Spanish teacher on a dream vacation to Madrid."
Customers – and non-customers – can enter by filling out and mailing an entry card available in one of Wachovia's 3,400 financial centers or by visiting wachovia.com/thankyou. Winners will be selected by an independent panel of judges and announced in November.
Wachovia is one of the few financial services companies that observe National Customer Service Week. The company has been recognized by many independent organizations for providing exceptional customer service, including scoring higher than its banking industry peers for the sixth consecutive year in the 2006 University of Michigan Business School's American Customer Satisfaction Index.
ABOUT WACHOVIA CORPORATION
Wachovia Corporation (NYSE:WB) is one of the nation's largest diversified financial services companies, with assets of $719.9 billion and market capitalization of $97.5 billion at June 30, 2007. Wachovia provides a broad range of retail banking and brokerage, asset and wealth management, and corporate and investment banking products and services to 13 million household and business customers. Wachovia has 3,400 retail financial centers in 21 states from Connecticut to Florida and west to Texas and California, and nationwide retail brokerage, mortgage lending and auto finance businesses. Globally, clients are served in selected corporate and institutional sectors and through more than 40 international offices. Our retail brokerage operations under the Wachovia Securities brand name manage more than $795 billion in client assets through approximately 10,800 registered representatives in 774 offices in 48 states and through service affiliate offices in Latin America. Online banking is available at wachovia.com; online brokerage products and services at wachoviasec.com; and investment products and services at evergreeninvestments.com.
In May 2007, Wachovia announced an agreement to acquire A.G. Edwards, Inc., a financial services holding company whose primary subsidiary is the national investment firm of A.G. Edward & Sons, Inc. A.G. Edwards and its affiliates employ 6,623 financial consultants in 741 offices nationwide and two European locations in London and Geneva. This proposed acquisition is expected to be completed in the fourth quarter of 2007, pending the approval of A.G. Edwards shareholders and applicable regulatory approvals.
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