SKIP TO SITE NAVIGATION  |  SWITCH TO GRAPHICAL VERSION

Stop a Payment

Use the steps below for instructions on stopping a payment.1

Step 1: Access Your Account

  1. Dial the Customer Service phone number.
  2. Enter or say your account number or Customer Access Number.
  3. Enter or say the last (4) digits of your Social Security Number, Tax ID, or Personal Identification Number.
  4. Enter or say the last four (4) digits of the account number you would like to work with.

Step 2: Stop a Payment

Single Check
Range of Checks
Automatic Payment

Single Check

This table shows how to stop a payment for a single check through the Automated Voice Service.

Range of Checks

This table shows how to stop a payment for a range of checks through the Automated Voice Service.

Automatic Payment

Note: Placing stop payments on automatic payments currently cannot be made using the Automated Voice Service. However, by following the instructions below we will ensure your call is routed to a Representative with the appropriate information to start your transaction.

This table shows how to stop a payment for an automated payment through the Automated Voice Service.

Email this article

Adobe Acrobat documents require Adobe Acrobat Reader. If you don't already have this software installed, you can download it for free from Adobe's Web site. Get Acrobat Reader now.

1 There may be a fee associated with placing a stop payment. Check the fee schedule for details. Stop payments are valid for six months from the date on which they are placed.

Access Accounts
Customer Service Login

Apply Now
All Application Forms

Contact Us
800-WACHOVIA
(800) 922-4684
Telephone Banking Help
24 hours a day
7 days a week
Email Online Services
Mailing Address

Related Links

Telephone Banking Guide
Telephone Banking Feedback


Navigation

Customer Service Section Navigation

Main Sections of the Site

Search