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What should I do if my identity is stolen?

If your name, account number or any form of personal identification has been used in a fraudulent scheme or transaction, you may wish to contact the agencies listed below.

Wachovia Loss Management at (888) 647-3648

Report any fraudulent activity on your deposit account such as lost or stolen checks, and other unauthorized transactions found in your account statement.

Credit Bureaus

Request a copy of your credit bureau report and look for unknown inquiries or approved credit. Request a statement be placed on your record that no further credit be approved unless you are contacted directly before approval is granted.

Equifax

Report Fraud: (800) 525-6285
Dispute Credit Report Online: Equifax
Order Credit Report: (800) 685-1111
Address: PO Box 740241 Atlanta, GA 30374

Experian

Report Fraud: (888) 397-3742
Dispute Credit Report Online: Experian
Order Credit Report: (888) 397-3742
Address: P.O. Box 2002 Allen, TX 75013

Trans Union

Report Fraud: (800) 680-7289
Dispute Credit Report Online: TransUnion
Order Credit Report: (800) 916-8800
Address: P.O. Box 1000 Chester, PA 19022

Merchant Check Guarantee Firms

Report any bank account set up fraudulently under your name to:

Telecheck (800) 366-2425
National Processing Company (800) 526-5380
SCAN (800) 262-7771
CrossCheck (800) 552-1900
Market Block List (888) 567-8688

These agencies will place information in their systems about checks that are reported as stolen or lost. They will also make note of accounts that were opened for the purpose of true name fraud. This information is then made available to merchants who subscribe to their service.

Fraudulent Charges On Your Account

Report fraudulent charges on your Wachovia account(s) using the numbers below. Review your account activity to ensure there are no unauthorized transactions. If you subscribe to a credit protection service, contact them to report any fraudulent or unauthorized transactions

Wachovia Credit Card: (866) 202-2022
Wachovia Check or ATM Card*: (800) 359-8977
Wachovia Equity Line: (800) 359-8977
Wachovia Consumer Loan: (800) 359-8977
Business/Corporate Check Card (800) 359-8977

*If you have reported an unauthorized Check or ATM card transaction, please complete a Check Card Affidavit to help expedite a resolution. Please fax the completed form to (704) 427-3649.

Social Security Services

Report victimization and improper use of your Social Security Number to the SSA Hotline at (800) 269-0271. For additional information, visit your local Social Security office.

United States Post Office and Local Police Department

United States Postal Inspectors Office
Contact your local post office to report any crime involving stolen mail, or use of mail in furtherance of a fraudulent scheme.
Local Police Department
File a police report with your local police department. Make sure you keep a copy of the report for your records.

Department of Motor Vehicles (DMV)

If your driver's license is stolen, report the theft immediately to your local DMV. Ensure that a duplicate license was not recently issued in your name to an imposter. DMV Listing By State

Federal Trade Commission (FTC)

The FTC Consumer Response Center provides information, logs complaints, and helps victims of identity theft rectify damage to their credit and personal reputation. Contact the FTC through one of these methods:

(877) FTC-HELP
FTC Consumer Response Center

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07/03

Securities and Insurance Products: Not Insured by FDIC or any Federal Government Agency; May Lose Value; Not a Deposit of or Guaranteed by a Bank or any Bank Affiliate Wachovia Securities is the trade name used by two separate, registered broker-dealers and non-bank affiliates of Wachovia Corporation providing certain retail securities brokerage services: Wachovia Securities, LLC, Member NYSE/SIPC, and Wachovia Securities Financial Network, LLC, Member FINRA /SIPC.

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