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Wachovia considers each transaction request on a loan level basis. If we are able to assist the borrower without jeopardizing the position of the Investor, we will probably allow the transaction. Sometimes this takes a little extra time and some creativity, but we always make an effort to assist the borrower. We have a written procedure/requirement for each of the transactions that we will fax or email upon request. Contact Universal Master Servicing, LLC at (704) 632-1040, 8:30am to 5:30pm ET, Monday through Friday.
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