Small Business FAQs

Visit our Wachovia Business Online demo and learn about checking balances, viewing detailed account activity, transferring funds, viewing images of your checks, Customer Service options, setting up automatic bill payments, viewing bill payment history, setting up bill payment reminders, and much more.

Please call (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday and we will be glad to add accounts to your Wachovia Business Online service.  We can also remove accounts. If you change your mind later, we can easily make additional changes.

Look at the bottom left corner of your checks. If you have a Personal account the first sequence of numbers, usually a nine-digit number, is your ABA (American Bankers Association) routing number. If you have a Business account the ABA number will follow the six-digit check number at the bottom of your checks. The ABA number is also known as a Routing and Transit Number, RTN, or bank number. It was established by the American Bankers Association to identify the accountholder’s bank—for example, Wachovia—when processing checks or depositing money to an account.

Example of ABA number for a Personal account:

[IMAGE: "Personal Account ABA Number"]

To enroll in Online BillPay, please call (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday.

Many of the new browser versions have what is referred to as “popup blockers.” These popup blockers will prevent you from viewing some information that is presented in a separate browser window. The popup blocker function can be disabled so that you may view and have access to all of the features in Online Banking. If you are able to view Help, you will find instructions on how to disable the popup blocker for your specific browser in the Customer Service section under “Avoiding Browser Popup Blockers.” If you cannot view Help, call us at (800) 950-2296, 24 hours a day, seven days a week and we will assist you in adjusting your browser settings.

To open a small business account at Wachovia, apply online at www.wachovia.com, call our business specialists at (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday, or visit your nearest  Wachovia Financial Center.

Wachovia’s check image service provides a copy of the front of each check that you write included on your monthly statements.  Through Wachovia Business Online, you can view the front and back of each check image.^* We also offer check safekeeping, which means that Wachovia keeps your canceled checks for you.  

^* Note:  Each check image over 10 per month will cost $1.00.

Sole proprietors, estate/trust accounts, non-profit organizations, and government entities are allowed to earn interest on their checking balances. Wachovia offers Business Interest Checking and Commercial Interest Checking for these qualified customers.

Sweep accounts are designed to automatically invest excess cash so that you can maximize the return on your funds.  Wachovia offers many sweep options that can help you achieve your investment goals.  Call our business specialists at (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday for details, or visit your nearest Wachovia Financial Center.

Whether getting access to your accounts through ATMs, business check cards, or various Online Services for Business or Online Brokerage options, Wachovia is committed to delivering our customers the innovation they need to be successful. We can tailor a multi-channel solution just for your business. Call our business specialists at (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday for details, or visit your nearest Wachovia Financial Center to discuss these options.