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ACCESS YOUR ACCOUNT

Accessing your account using the Automated Voice Service is safe, secure, and easy. Access your accounts one at a time with your account number, or all of your accounts and additional features using your Customer Access Number. If you do not have a Customer Access Number, press 0 at any time and a Representative will be glad to assist you.

Access with Customer Access Number

Using your Customer Access Number provides quick and easy access to all accounts in your relationship with Wachovia. You'll have the ability to hear all basic account information, plus utilize the following additional Telephone Banking services:

  • Transfer Funds
  • Receive Statement or Check Copies via Fax
  • Change Personal Identification Number (PIN)

To access your account(s) using your Customer Access Number:

  1. Enter or say your Customer Access Number.
  2. Enter or say your four (4) digit PIN.
  3. Choose the account you would like to work with.
  4. Say "Switch Accounts" when you're ready to change accounts.

Access with Account Number

To access your accounts one at a time for account balance and transaction information, select an account type below and follow the instructions.

Deposit Accounts
Credit Accounts
Investment Accounts
Loan Accounts

Deposit Accounts

Account TypeNumberInstructions
Personal Checking, Savings, Money Market, Certificate of Deposit800-WACHOVIA
(800) 922-4684
  1. Enter or say the Account Number.
  2. Enter or say the last four (4) digits of your Social Security Number or PIN.
Business Checking, Savings, Money Market, Certificate of Deposit (800) 566-3862
  1. Enter or say the Account Number.
  2. Enter or say the last four (4) digits of your Tax ID or PIN.

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Credit Accounts

Account TypeNumberInstructions
Personal Credit Card

Prime Equity Line (PEL)

Business Equity Line or Line of Credit		(866) 201-5702


(800) 249-3869


(877) 270-6693
  1. Enter or say the Account Number.
  2. Enter or say your five (5) digit zip code.

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Investment Accounts

Account TypeNumberInstructions
Command Asset Program (CAP Account)

Individual Retirement Accounts (IRA)

Brokerage Account		(800) 733-8812



(800) 669-2136



(800) 359-9297
  1. Enter or say the Account Number.
  2. Enter or say the last four (4) digits of your Social Security Number.
Business Brokerage Account

Command Asset Program for Business

Business Retirement Plan		(800) 359-9297


(800) 733-8812



(800) 669-2136
  1. Enter or say the Account Number.
  2. Enter or say the last four (4) digits of your Tax ID.

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Loan Accounts

Account TypeNumberInstructions

Consumer Loan

Mortgage Accounts

(800) 347-1131

(866) 642-9405

  1. Enter or say the Account Number.
  2. Enter or say the last four (4) digits of your Social Security Number.
Small Business Administration (SBA) Loans(800) 566-3862
  1. Enter or say the Account Number.
  2. Enter or say the last four (4) digits of your Tax ID Number.

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Related Links

•Telephone Banking Guide This document requires Adobe Acrobat Reader.
•Telephone Banking Feedback



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