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Please note:
These payoff request instructions are specific to Wachovia Real Estate Services commercial mortgage customers only.
If you need assistance with a personal home equity line or mortgage, please visit our Lending Center for contact information.
CMBS Instructions:
Upon receipt of a written request signed by the Borrower or its authorized agent, Wachovia will prepare a payoff or prepayment estimate. The written request should include the following information:
Note that your loan documents may require you to provide thirty, sixty, or ninety days notice of your intent to pay off or prepay your loan. Borrowers will be assessed a $300 processing fee and a $250 reconveyance fee for each request.
Use one of the following methods to send us your written request for a payoff or prepayment estimate:
The payoff fax number is (704) 715-0034.
The U.S. Postal Address is 8739 Research Drive, NC 1075, URP4, Charlotte, NC 28288.
The Overnight Courier Address is 8739 Research Drive, NC 1075, URP4, Charlotte, NC 28262.
Loan Defeasance
For information on how to defease your loan, please use the "Defeasance Services" link on the right side of this page.
If you have any questions, please do not hesitate to contact the Customer Service Department at (800) 326-1334 or email us at commercial.servicing@wachovia.com.
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•Defeasance
•How to Access WIRESTM
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