Corporate and Institutional FAQs

There are several ways to view your account balance:

• Log on to the Retirement Services Network using your username and password.  Click the Account Information tab, and the Account Summary screen will appear.
• Call Participant Account Services (PAS) toll-free at (800) 377-9188.  The automated service is available 24 hours a day, seven days a week, and PAS Representatives are available between 7:00 a.m. and 10:00 p.m. ET Monday through Friday.
• You will receive quarterly statements that include your account balance and other account information.

No.  Your contributions, any company matching contributions, and the investment earnings will not be taxed until you take a distribution from the plan.

No, the FDIC does not guarantee your money, by Retirement Services, or by your employer. It is possible that your investment may lose value.

You can designate anyone as the individual who will receive benefits from the retirement plan when you die.  However, if you are married and name someone other than your spouse, your spouse must give his or her consent by signing the Beneficiary Designation form in the presence of a notary public.  If you do not designate a beneficiary or your beneficiary dies before you do, your beneficiary will be your spouse.  If you do not have a valid beneficiary and your spouse dies before you do, your beneficiary(ies) will be your child(ren) in equal shares.  If you do not have a valid beneficiary and you die with no surviving spouse or children, your account will be paid to your estate.  When you enroll in your plan, you should complete a Beneficiary Designation form and submit it to your employer’s Human Resources office.  You may change your beneficiary at any time by submitting a new Beneficiary Designation Form.

You can access information on your investment performance several ways:

• Log on to the Retirement Services Network.  Click on the Fund Information tab and select Fund Performance.
• You will receive a quarterly statement that provides your personal rate of return, and investment performance for your investments and for all the investment options available in your plan.
• Call the automated Participant Account Services (PAS) Line at (800) 377-9188 24 hours a day, seven days a week.
  1. Press 4 to hear  More Options
  2. Press 1 to hear  Fund Information
  3. Press 3 to hear  Fund Performance for all the investment funds offered in your plan.
• Call (800) 377-9188 and enter your Social Security Number and PIN.  Press 0 to speak to a PAS Representative between 7:00 a.m. and 10:00 p.m. ET Monday through Friday.

Mutual fund shares, whose prices are reported in the newspaper, represent direct ownership of the fund. Within some retirement plans, the actual mutual fund shares are attributed to one master account for the entire retirement plan, and you own units of that master account. Adjustments are made to the value of the master account to allocate dividends, capital gains, fees, and rebates that occur over time, and the unit prices are adjusted accordingly. The day-to-day price movement of your units will be similar to the movement of the share prices you see in the newspaper.  You can obtain the unit price for a fund on a daily basis by visiting the online Retirement Services Network or speaking with a Participant Account Services (PAS) Representative at (800) 377-9188 between 7:00 a.m. and 10:00 p.m. ET, Monday through Friday.

With share accounting, dividends and capital gains are posted directly to your account. When dividends and capital gains are declared and announced by a mutual fund, the fund designates a record date. If your account is invested in the fund on the record date, you will receive a portion of the dividend or capital gain. The amount you receive will be based on the number of shares of the fund that are in your account on the record date. The share price of the mutual fund will decrease on the Ex-Dividend Date, which is the date the mutual fund distributes the dividend or capital gain.

When the dividend or capital gain is paid by the mutual fund, your portion will be used to purchase more shares of the fund, called reinvested shares. When the reinvested shares are posted to your account, the market value of your account will increase by the same amount of the market value decrease on the Ex-Dividend Date. The net result is that the total value of your account is unaffected by the dividend or capital gain.