Corporate and Institutional FAQs

Each registered user is responsible for choosing a secure User ID and Password.  As a reminder, do not give out your User ID or password to anyone.  Here are guidelines for establishing your registering your account.

Registration ID: Your registration ID is your Social Security Number.  Please include dashes (ex.  XXX-XX-XXXX).

Birth Date : Enter you birthdate in the format of MM/DD/YYYY.  Exactly 10 characters must be entered for successful registration

User ID: Your User ID must be at least 5 characters, but no more than 20 characters.

Password:

• Password must be between 8 and 15 characters long. 
• Password must contain both letters (A…Z, a…z) and numbers (0, 1, …,9). 
• No special characters (ex. $, #, %) are allowed. 
• Password cannot contain more than 2 repeating characters (ex. ‘aaa’ or ‘111’)
• Password cannot be the same as your User ID or SSN.
• Passwords are case sensitive. 

Security Questions: You will be required to answer 3 security questions of your choosing.  All of your answers must be alphanumeric (only letters and numbers).  No special characters (ex. $, #, %) are allowed.

To reach our automated Participant Account Services Line, dial (800) 377-9188. You can use your touch-tone phone to select from the menu options to access your account balance, loan information, investments, and more. The PAS Line is available 24 hours a day, seven days a week, in both English and Spanish. You can also speak with a PAS Representative between 7:00 a.m. and 10:00 p.m. ET, Monday through Friday.

You can request a new PIN online or through PAS:

• On the Internet site, the Change VRU PIN section is located under the Personal Information tab.
• Call the PAS Line at (800) 377-9188 between 7:00 a.m. and 10:00 p.m. ET, Monday through Friday. Press 0 to speak with a PAS Representative, who will ask several security questions to verify your identity and then will help you establish a new PIN.

If you have forgotten your password select the link “Have you forgotten your password?” at the bottom of the login page. If you forget your User ID, call Participant Account Services (PAS) at (800) 377-9188 between 7:00am and 10:00pm ET, Monday through Friday. Press 0 to speak with a PAS Representative, who will ask several security questions to verify your identity and then will help you with your User ID.

Accounts are disabled after five unsuccessful login attempts, thwarting any attempt to guess your password.  In addition, the system will not acknowledge a valid username until the correct password is also provided, so hackers cannot attempt to confirm your username by guessing at your password.

Any browser that supports SSL (Secure Socket Layer) and 128-bit encryption will meet security requirements. You can use Microsoft^® Internet Explorer (Version 6.0 or higher), Netscape (Version 6.2 or higher), or America Online (7 or higher).

Keeping your account secure is a responsibility we take very seriously. 

• The Network provides account access only via browsers that support Secure Socket Layer (SSL) and 128-bit encryption.
• The Network has a built-in timeout that will end your session after 30 minutes of inactivity.
• We require that you provide certain personal information that we use to identify you before granting online account access.  A user profile will not be established on the Network until you complete the registration process.

You can help keep your account secure by safeguarding your username and password, and avoiding the use of obvious passwords, such as birth dates and children’s names.

Your browser will have an icon that indicates a secure and encrypted session/mode. Most browsers use an image of a key or a lock in the system tray (the lower right hand corner of the screen). If the key is broken or the lock is open that indicates that the session/mode is not encrypted.

If your account status is changed to “revoked” due to too many failed login attempts, you can use the Forgot My Password function to change your password or call Participant Account Services (PAS) at (800) 377-9188 between 7:00am and 10:00pm ET, Monday through Friday.  Press 0 to speak with a PAS Representative, who will ask several security questions to verify your identity and then will help you reset your password.