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CORPORATE AND INSTITUTIONAL FAQSWe can help you find what you’re looking for. The links below will guide you to the best ways to contact us, help you find the product or service information you need, answer questions you may have about Wachovia, and more. Documentation Release Area What happens if documents are lost or missing? Is Wachovia Residential Master Servicing responsible for preparing satisfactions and/or assignments? Are collateral documents held at the Wachovia Residential Master Servicing office location? What financial institutions has Wachovia acquired? When do I need to submit a request for release of documents? What form do I use to request release of documents or for execution of satisfactions? What type of mail delivery method does Documentation Release Area use? A lost document notice will be sent to the Servicer. The Servicer should take the necessary steps to retrieve the information needed to prepare the lost note affidavit or lost mortgage satisfaction. Is Wachovia Residential Master Servicing responsible for preparing satisfactions and/or assignments?
The Servicer is responsible for preparing satisfactions. Assignments are generally in the collateral files. Contact your Documentation Release Area representative, Angela Rainey (704) 632-1046, 8:30am to 5:30pm ET, Monday through Friday, for additional information in cases of missing assignments. No. We have relationships with several designated custodians that handle the document storage and retrieval process. For a complete listing, please refer to the following Web sites: www.ffiec.gov and www.fdic.gov. Does Wachovia Residential Master Servicing execute releases or satisfactions for a particular company?
Please refer to www.ffiec.gov and www.fdic.gov or contact your Documentation Release Area representative, Angela Rainey (704) 632-1046, for more information, 8:30am to 5:30pm ET, Monday through Friday. You will need to submit a request within five (5) business days of a payoff. Use the Wachovia Form 106 in the Servicer Guide. Complete Sections One and Two only. The Documentation Release Area uses the United States Postal Service's Priority Mail with delivery confirmation. 
Wachovia Securities is the trade name for the corporate and investment banking services of Wachovia Corporation and its subsidiaries, including Wachovia Capital Markets, LLC ("WCM"), member FINRA/SIPC.
Debt and equity underwriting, trading, research and sales, loan syndications agent services, and corporate finance and M&A advisory services are offered by WCM. Mezzanine capital, private equity, municipal securities trading and sales, cash management, credit, international, leasing and risk management products and services are offered by various non-broker dealer subsidiaries of Wachovia Corporation. Banking and financial services offered by Wachovia Bank, National Association and its affiliates. See specific product pages for details. Corporate & Institutional Login
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