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COMMERCIAL MORTGAGE LOANS: INSTRUCTIONS FOR PAYOFF


Please note:
These payoff request instructions are specific to Wachovia Real Estate Services commercial mortgage customers only.

If you need assistance with a personal home equity line or mortgage, please visit our Lending Center for contact information.

CMBS Instructions:
Upon receipt of a written request signed by the Borrower or its authorized agent, Wachovia will prepare a payoff or prepayment estimate. The written request should include the following information:

  • Loan number
  • Expected date of payoff
  • Property name
  • Contact information 

Note that your loan documents may require you to provide thirty, sixty, or ninety days notice of your intent to pay off or prepay your loan.  Borrowers will be assessed a $300 processing fee and a $250 reconveyance fee for each request. 

Use one of the following methods to send us your written request for a payoff or prepayment estimate:

Fax:U.S. Postal Address:Overnight Courier Address:
(704) 715-0034NC 1075, 9th Floor
201 South College Street
Charlotte, NC 28244-1075
NC 1075, 9th Floor
201 South College Street
Charlotte, NC 28244-1075

Loan Defeasance
For information on how to defease your loan, please use the "Defeasance Services" link on the right side of this page.

If you have any questions, please do not hesitate to contact the Customer Service Department at (800) 326-1334 or email us at commercial.servicing@wachovia.com.


Wachovia Securities is the trade name for the corporate and investment banking services of Wachovia Corporation and its subsidiaries, including Wachovia Capital Markets, LLC ("WCM"), member FINRA/SIPC.

Debt and equity underwriting, trading, research and sales, loan syndications agent services, and corporate finance and M&A advisory services are offered by WCM.

Mezzanine capital, private equity, municipal securities trading and sales, cash management, credit, international, leasing and risk management products and services are offered by various non-broker dealer subsidiaries of Wachovia Corporation.

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